Need help with RAIR? The fastest way to reach us is by email. We typically respond within 1–2 business days.
Contact our support team:
RAIR has a zero-tolerance policy for objectionable content and abusive behavior. If you see something that doesn’t belong, you can report it directly in the app:
Every report is reviewed, and we remove content or suspend accounts that violate our guidelines, generally within 24 hours. To report something urgent — or that you can’t report in the app — email us at support@rairapp.com with details (and a screenshot if possible).
You can manage everyone you’ve blocked or hidden under Profile → Edit Profile → Privacy → Blocked & Hidden.
RAIR is for adults 18 and older. You’ll set up a profile during sign-up.
Make sure you’re using the email and password you signed up with. If you still can’t get in, email us at support@rairapp.com with the email address on your account and we’ll help.
Go to Profile → Edit Profile → Privacy → Delete Account. This permanently deletes your account and your data and cannot be undone.
RAIR uses your camera and microphone to capture photos and videos, your photo library to select or save media, and your location (only while the app is in use) to detect nearby venues for check-in. You can manage all of these in your device Settings at any time.
Email us at support@rairapp.com and include your account email and a short description of the issue (screenshots help). We’ll get back to you as soon as we can.
See also our Privacy Policy and Terms of Use.